Privacy Policy

“Auckland Air Solutions”, “we”, “us”, or “our” means Auckland Air Solutions and its employees, contractors, or agents.
“Customer” means the person or entity requesting or receiving Goods and Services from Auckland Air Solutions.
“Goods and Services” means all equipment, materials, parts, labour, installation, servicing, maintenance, repairs, advice, and associated work supplied by Auckland Air Solutions.
“Price” means the agreed price for the Goods and Services, including GST unless stated otherwise.

Acceptance of a quotation, confirmation to proceed, payment of a deposit, or instruction to commence work constitutes acceptance of these Terms & Conditions.
These Terms apply to all Goods and Services supplied by Auckland Air Solutions unless otherwise agreed in writing.

All quotations are valid for 30 days from the date of issue unless stated otherwise.
Quotations are based on information available and site conditions visible at the time of quoting.
Auckland Air Solutions may withdraw or amend a quotation at any time prior to commencement of work.

Standard back-to-back heat pump installations include up to 3 metres of pipework, unless otherwise specified in writing.
Any additional pipework, materials, labour, or services required beyond the quoted scope will be charged separately.
Variations must be approved by the Customer and may result in adjusted pricing and timelines.

The Customer must provide safe, clear, and unrestricted access to the installation area.
Installations above 5 metres may require specialised access equipment such as scaffolding, scissor lifts, or hydraulic lifts and will incur additional charges.
Hire equipment and associated labour costs will be charged at supplier rates.
If actual site conditions differ materially from those disclosed or reasonably observable, Auckland Air Solutions reserves the right to revise pricing or delay works.

The Customer confirms they are the property owner or have written authorisation from the owner to proceed.
For apartments or multi-unit buildings, Body Corporate or Building Manager approval must be obtained prior to installation.
Any delays or costs arising from missing approvals, restricted access, or inaccurate information provided by the Customer are the Customer’s responsibility.

Hi-Wall Heat Pumps

Ducted Systems & Larger Projects

50% deposit required prior to commencement
25% payable prior to second fix
Final 25% payable within 3 days of completion
Auckland Air Solutions may withhold commissioning, documentation, or compliance certificates (including Electrical Certificate of Compliance) until full payment is received.

Overdue amounts may incur interest at 8% above the prevailing bank lending rate, calculated daily from the due date.
The Customer is responsible for all reasonable costs incurred in recovering overdue amounts, including legal and debt collection fees.
Auckland Air Solutions may suspend or terminate work if payment obligations are not met.

Risk in the Goods passes to the Customer upon delivery or installation.
Ownership of all Goods remains with Auckland Air Solutions until full payment for all Goods and Services has been received.
Where legally permitted, Auckland Air Solutions may recover unpaid Goods.

Auckland Air Solutions is not liable for delays caused by events beyond reasonable control, including weather, supplier delays, access limitations, or acts or omissions of the Customer.
Where delays are caused by the Customer, Auckland Air Solutions may invoice for work completed and associated costs.

Equipment supplied is covered by the applicable manufacturer’s warranty.
Workmanship is warranted for the period specified in the quotation or invoice.
Warranty does not cover misuse, lack of maintenance, power supply issues, third-party interference, or unauthorised modifications.

Nothing in these Terms limits or excludes any rights the Customer may have under the Consumer Guarantees Act 1993 where that Act applies.
Where the Customer acquires the Goods and Services for business purposes, the Customer agrees that the Consumer Guarantees Act 1993 does not apply, to the fullest extent permitted by law.
Where the Consumer Guarantees Act 1993 applies, Auckland Air Solutions’ liability is limited to the remedies provided under that Act.

To the extent permitted by law, Auckland Air Solutions is not liable for any indirect, incidental, or consequential loss arising from the supply of Goods and Services.
Nothing in these Terms limits liability that cannot legally be excluded.

The Customer will be in default if payment is not made when due, the Customer indicates inability or refusal to pay, or becomes insolvent.
Auckland Air Solutions may suspend work, terminate the contract, and pursue recovery through legal or debt collection processes.

Auckland Air Solutions
Email: info@aucklandairsolutions.co.nz
Phone: 0800 110 120